Engagement Hub
NEXT LEVEL LOYALTY
A native application to design, manage and monitor all types of loyalty, incentive and engagement programs.
Personalized & Tailored
Recognized throughout Journeys
Designed by data to enrich data
Available across systems
Continuous development
ENGAGEMENT HUB
Cloud Platform to manage all your Engagement Programs.
With the VANEIGENS Engagement Hub, you are able to run your own, customized incentive and loyalty program, through the most innovative plug, click & play solution build on your own CRM and data center, bringing humans and data together.
DESIGN, DEVELOP & MONITOR
ON SALESFORCE CORE
The VANEIGENS Engagement Hub offers a complete package for designing, developing and monitoring your engagement programs, like B2C customer loyalty programs, B2B incentive programs or B2E engagement programs. You install the package directly into your existing Salesforce org from the AppExchange as a new App, which enables you the manage the complete ecosystem of you and your customers. Add the required data sources and tools, to complete your program.
ALL FEATURES FOR THE
MOST COMPLETE PLATFORM
The platform has a large variety of functionalities included in the standard implementation setup. What to think of account information, orders, loyalty profiles, tiers, benefits, loyalty promotions, badges, vouchers, dashboards & reports. But of course, there is more! For your organization and to complete your required engagement ecosystem, we can add several customized features. What to think of gamification and gift card supply?
ALL DATA & FUNCTIONALITIES FOR
CUSTOMER PROFILING
In every modern engagement program, it all starts with the development of 360° customer view. All of your members in your loyalty program will have their account information available in the App, with the data they provided when registering. During their participation in the loyalty program, data is added to the profile, like purchase behavior, points generated and redeemed, promotion participation and interactivity through marketing.
A SINGLE APP TO CREATE, MANAGE AND MONITOR
TIERS, BENEFITS AND PROMOTIONS
The key of a well-designed program is the rewarding and incentivizing of loyal behavior, which should reflect your products, services and business goals. That’s why we made it easy to modify the tiers, benefits and loyalty promotions, just by yourself. So when someone reaches a new tier level, the points accounted to that person could change. And if your business requirements change over time, you should be able to add or adjust the tiers, benefits and promotions.
MEASURE YOUR LOYALTY ROI THROUGH RICH
DATA REPORTS AND DASHBOARDS
Where most platforms struggle to exactly measure ROI of loyalty, the
VANEIGENS Engagement Hub makes it possible to integrate all data sources and allows you to run reports and develop dashboards that show the real business impact of your loyalty or engagement program. It makes it easy to compare loyal members and their purchase behavior to non-registered shoppers, to link cost of loyalty to results and to monitor development over time, for each location and for each defined audience.
COMPLETE YOUR B2B OR B2E PROGRAM WITH THE
INCENTIVE PROGRAM PACK
You don’t have a common B2C engagement challenge? But you are looking for solutions to incentivize distribution channels, sales agents or your complete employee base? Our Incentive Program Pack perfectly fits your needs for a B2B, B2E or B2C program! Give your members, customers, sales agents, employees and all other stakeholders a unique, personalized and valuable community experience, involving an easy manageable and extensive global rewarding platform in 130+ countries.
FEATURES
All features you need to design, manage and monitor the best fitting engagement program based on both your business and customer needs.
Customer profiling & Segmentation
Purchase & Incidental Rewarding
Vouchers & Coupons
Personal benefits & Promotions
Analytics, Dashboards & Reports
Expiration & Archiving
Campaigning & Journey flows
Gamification
3rd Party Incentives & Rewards
DEVELOP YOUR FULL ECOSYSTEM THROUGH
API INTEGRATIONS
As a real hub, the Engagement Hub is the center of the full ecosystem around your business and your customers. Include all touchpoints and activities that you require to involve in the program, like marketing automation, social media interactivity, newsletter usage, website analytics, store visits and referrals. Through API integrations, your full engagement ecosystem is being created. And you only need one single platform to design, manage and monitor the program.
FREQUENTLY ASKED QUESTIONS
Find some of your possible questions below in this FAQ. Have more questions? Reach out to us and we’re happy to provide you with all information.
The structure for the Engagement Hub is tier based, varying from a Essentials to Enterprise pack, starting at 4.999,50 EUR per month. We would like to point out that we don’t work on a cost per member base, as we believe that loyalty should not become more expensive based on success. Therefore, we work with a fixed price per month, based on your requirements. Please contact us for a detailed proposal.
No, there are no limitations geographically, nor per department. The Engagement Hub is a single hub required for organizations, working in different countries, departments and individual brands. The Engagement Hub can be customized based on markets, users, members, journeys and more.
Yes, that is possible. As loyalty and wider engagement programs should be personalized as much as possible, there are extended possibilities to combine and detail different benefits, promotions and rewards based on individuals and tiers.
Yes, that’s possible. The Engagement Hub is developed for you to manage your own program. VANEIGENS supports you in the implementation, integration, configuration and possible customization, whereafter a thorough training and development program ensures you and your colleagues to be able to manage and adjust all details of your program yourself. No strict dependency on us, just if you wish us to keep supporting you on your development of course!
Yes, besides the Salesforce Clouds and tools, you can also work with other types of marketing automation tools. We strongly believe you should not be limited in your business goals, needs and wants to design and create the most optimal customer engagement process possible.
Yes, the Engagement Hub is developed as OEM and can also run with other CRM platforms, like Microsoft Dynamics and the Oracle clouds. As the platform is developed with extensive API connections, the interface can run with all types of CRM platforms or other data sources.
OUR COMPANY
Read all about us and our vision.
DOCUMENTATION
Check user & technical documentation.
WATCH DEMO'S
Have a look at our demonstration videos.
